Customer Support
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Our returns & refunds policy
You can return any product by post within 28 days of receiving your order. Please ensure that the product is unused and unopened and in its original condition. Refunds will be credited to the origi...
What if my package/products arrive damaged?
At SOPHIE HANNAH HAIR, we pride ourselves on offering high-quality hair products for all! We want you and your hair to love our products as much as we do! If for any reason you’re not happy with ou...
Do you ship internationally?
Yes. International shipping charges vary based on the weight of your order and your shipping destination. All international customers will be responsible for customs, duties, & VAT charges.
Do you cover duties for international orders?
No, unfortunately, we will not be able to cover duties for international orders. You may find more information on Duty and Tariffs here.
Which couriers do you use to ship out products?
The couriers we use are Royal Mail, DHL and Parcelforce.
Are the workers at your factories paid fairly? How ethical is your brand?
At Sophie Hannah Hair we are committed to doing all we do in an ethically responsible manner. All of our suppliers are in full compliance with the applicable laws and conducts of the countries wher...
I have a nut allergy, can I use SOPHIE HANNAH HAIR?
Our semi-permanent hair dyes contain coconut oil which can be an allergen for some individuals with tree-nut allergies. We cannot guarantee that our products were made in a nut-free facility. We en...
How do I know what colour my hair will turn out like?
We have included a Colour Chart of our dyes showing you the likely results based on your hair’s starting colour. As everyone’s hair is different, we recommend doing a strand test to see the result ...
How long will SOPHIE HANNAH HAIR last?
Sophie Hannah Hair Color is semi permanent and will fade with washing. Not everyone will achieve the same results due to a number of factors such as: The shampoo you use: Shampoo with sulphates ca...
What makes SOPHIE HANNAH HAIR formulas different from other hair dye brands product brands?
Our formulas have been developed to deliver colour and conditioning to your hair without the multi-step process. Our dyes have been formulated with the perfect balance of pigment and actives for co...