Customer Support
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
How much do you charge for shipping?
Final shipping fees are calculated at checkout based on weight and location. UK:Tracked: Starting from: £2.99 Europe:Untracked: Starting from: £3.75 Tracked: Starting from: £8.00 Express: Starting ...
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Customer Support created an article,
How long will my order take to get to me?
The usual delivery times would be two days for UK deliveries and up to 10 days for international deliveries.
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Customer Support created an article,
Which couriers do you use to ship out products?
The couriers we use are Royal Mail, DHL and Parcelforce.
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Customer Support created an article,
Do you ship internationally?
Yes. International shipping charges vary based on the weight of your order and your shipping destination. All international customers will be responsible for customs, duties, & VAT charges.
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Customer Support created an article,
Do you cover duties for international orders?
No, unfortunately, we will not be able to cover duties for international orders. You may find more information on Duty and Tariffs here.
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Customer Support created an article,
What if my package/products arrive damaged?
At SOPHIE HANNAH HAIR, we pride ourselves on offering high-quality hair products for all! We want you and your hair to love our products as much as we do! If for any reason you’re not happy with ou...
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Customer Support created an article,
Our returns & refunds policy
You can return any product by post within 28 days of receiving your order. Please ensure that the product is unused and unopened and in its original condition. Refunds will be credited to the origi...
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Customer Support created an article,
Are the workers at your factories paid fairly? How ethical is your brand?
At Sophie Hannah Hair we are committed to doing all we do in an ethically responsible manner. All of our suppliers are in full compliance with the applicable laws and conducts of the countries wher...
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Customer Support created an article,
How long will SOPHIE HANNAH HAIR last?
Sophie Hannah Hair Color is semi permanent and will fade with washing. Not everyone will achieve the same results due to a number of factors such as: The shampoo you use: Shampoo with sulphates ca...
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Customer Support created an article,
How can I achieve the best colour pay off?
Our dyes will offer the best performance on blonde hair Level 9 to 10 (blonde and light blonde). Directions for use: Apply Sophie Hannah Hair Colour Conditioning Cream to clean, dry or towel dried ...